1. Disconnecting an external service
An authorized workspace administrator may disconnect a supported integration through the SousFounder connection settings. Disconnecting removes the tenant’s stored grant and selected-resource mappings and, where supported, sends a best-effort revocation request to the provider.
You can separately remove Google access from your Google Account third-party connections page. Removing access at Google prevents future API access but does not automatically delete information that was lawfully imported before revocation.
A Connected Service may independently retain information under the customer’s agreement with that provider. Authorized customers can review applicable provider links in the in-app Trust Centre and should submit provider-side deletion requests directly where needed.
2. Requesting deletion
To request deletion of a SousFounder account or personal information controlled directly by NeuraConnect, email info@neuraconnect.ai with the subject “SousFounder data deletion request.” Include the business name, your account email and enough information for us to identify the relevant workspace. Do not include passwords, tokens or unnecessary sensitive data.
We may need to verify your identity and authority before acting. If the information is controlled by a restaurant or other SousFounder customer, submit the request to that business first. We will assist the customer as required by contract and applicable law.
3. What happens after a verified request
Subject to legal and contractual requirements, we will delete or de-identify the relevant information from active systems and instruct applicable subprocessors. We may retain limited records where necessary for security, fraud prevention, tax, accounting, dispute resolution, enforcement of agreements or legal compliance.
Residual copies may remain temporarily in protected backups until removed through the ordinary backup lifecycle. Backup information is isolated from ordinary use and restored only for continuity or recovery, unless a legal hold applies.
4. Timing and confirmation
We will acknowledge a request and respond within the period required by applicable law or the relevant customer agreement. When appropriate, we will confirm completion or explain any information that must be retained and the reason.
5. Questions
For questions about disconnection, revocation or deletion, contact info@neuraconnect.ai.