1. Acceptance and authority
These Terms of Use (“Terms”) form a binding agreement between NeuraConnect and the person or entity accessing the SousFounder website or Service. By accessing or using the Service, you agree to these Terms and represent that you have legal capacity to do so. If you use the Service for a business, you represent that you are authorized to bind that business, and “you” includes that business.
If you do not agree, do not use the Service. If a signed master services agreement, order form, service agreement or data processing addendum applies, that agreement controls over these Terms to the extent of a conflict.
2. The Service
SousFounder is business software for restaurant operators. Public website content is informational. Features, interfaces and availability may change as the Service is updated.
Certain accounts or features may be expressly designated alpha, beta, trial, pilot, early access or preview (“Preview Features”). Preview Features are provided for evaluation, may contain defects and may be modified, suspended or discontinued. Unless a signed agreement states otherwise, Preview Features have no service-level commitment and should not be used as the sole system for safety-critical, legal, tax, payroll, payment-transfer or other high-risk decisions.
3. Eligibility, accounts and administrators
You must be at least 18 years old and use the Service for legitimate business purposes. You must provide accurate account information, protect credentials, use appropriate access controls and promptly notify us of suspected unauthorized access.
A customer administrator may manage users, permissions, integrations, data and settings for its workspace. The customer is responsible for its users and for removing access when no longer authorized. We may rely on instructions from an authorized administrator.
4. Permitted use
Subject to these Terms and any applicable order, NeuraConnect grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during the applicable term. No rights are granted except as expressly stated.
5. Acceptable use
You must not, and must not enable another person to:
- Use the Service unlawfully, fraudulently, deceptively, or to violate another person’s rights.
- Access data, accounts or systems without authorization, bypass permissions, probe vulnerabilities without written approval, or interfere with operation of the Service.
- Upload malware, destructive code, unlawfully obtained data, or content that infringes intellectual property, privacy or confidentiality rights.
- Reverse engineer, decompile, scrape, copy or derive source code or non-public components except where applicable law expressly permits and the right cannot be waived.
- Resell, sublicense or provide the Service to third parties except as authorized in writing.
- Use output to make unlawful discriminatory decisions or solely automated decisions with legal or similarly significant effects without an appropriate lawful basis, notice and human review.
- Submit cardholder data, health information, biometric identifiers, government identifiers or other specially regulated data unless expressly permitted by a signed agreement.
- Misrepresent AI output, estimates, recommendations or proposed actions as verified facts or completed external actions.
- Use the Service or its output to develop a competing model or service where prohibited by an applicable agreement or law.
6. Customer Data
As between you and NeuraConnect, you retain all rights in data, files, prompts, records and other content that you or your authorized integrations submit to the Service (“Customer Data”). You grant NeuraConnect a limited right to host, copy, transmit, process and display Customer Data only as necessary to provide, secure and support the Service, comply with law and follow your documented instructions.
You represent that you have all rights, notices, permissions and lawful bases required to provide Customer Data and instruct its processing. You are responsible for accuracy, legality, backup of source records, end-customer communications and the configuration of your connected services. We do not acquire ownership of Customer Data.
Our handling of personal information is described in the Privacy Policy. A data processing addendum may be made available where required.
7. Confidential information
Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform or receive the Service, protect it using reasonable care, and disclose it only to personnel and providers who need access and are bound by confidentiality obligations. These duties do not apply to information that is public without breach, previously known without restriction, independently developed, or lawfully received from another source.
If disclosure is legally compelled, the receiving party may disclose the minimum required and, where permitted, will give reasonable notice. Separate confidentiality terms in a signed agreement control if they conflict with this section.
8. AI-enabled features
AI-enabled features may generate predictions, classifications, summaries, drafts or recommendations (“Output”). Output may be inaccurate, incomplete, outdated or unsuitable. Similar output may be generated for other users. You must independently evaluate Output and apply qualified human judgment before relying on it.
Output is not legal, tax, accounting, investment, employment, food-safety or other professional advice. SousFounder does not replace your records, licensed advisers, financial institution, point-of-sale system or legal obligations.
Our production policy permits Customer Data to be sent to an AI model provider only under approved Zero Data Retention arrangements and prohibits provider model training on Customer Data, as further described in the Privacy Policy. You may not use AI features to violate law or another person’s rights.
9. Customer-directed Connected Services
The Service may interoperate with third-party platforms that you independently choose and authorize (“Connected Services”). Before enabling a connection, SousFounder presents a provider-specific data-use notice. By confirming that notice and enabling the connection, you instruct NeuraConnect to exchange the described information within the scopes and resources you approve. Connections are optional and can be disconnected, subject to provider and retention requirements.
Your relationship with a Connected Service is governed by your agreement with that provider, including its charges, privacy policy, security practices and service terms. You are responsible for reviewing those terms, maintaining the provider account, establishing a lawful basis for the instructed processing and configuring appropriate permissions.
NeuraConnect does not control and is not responsible for a provider’s independent platform, availability, security, data accuracy, policy, API change or act or omission. A provider may restrict, alter or discontinue access without notice to NeuraConnect. Provider links are supplied for convenience and transparency and do not constitute an endorsement or incorporation of external terms into these Terms.
NeuraConnect remains responsible for its own operation of SousFounder and handling of information received through a connection, and for subprocessors appointed by NeuraConnect, as required by applicable law and contract. Unless expressly confirmed by the relevant provider, a local approval, recommendation or attempted request does not establish that an external action was completed. A payment record in SousFounder does not establish that a bank transfer occurred.
10. Fees and taxes
Fees, billing terms, usage limits, taxes and renewal terms for a paid Service will be stated in an order form or checkout process. Except where required by law or expressly agreed, fees are non-refundable. You are responsible for applicable taxes other than taxes based on NeuraConnect’s net income.
11. Intellectual property and feedback
NeuraConnect and its licensors own the Service, software, documentation, designs, trademarks and all related intellectual property, excluding Customer Data. You may not use the SousFounder or NeuraConnect names, marks or logos without written permission.
If you provide feedback, you grant NeuraConnect a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or obligation, provided we do not publicly identify you as its source without permission.
12. Aggregated information
We may create and use statistics derived from Service operation only where they have been aggregated or de-identified so they do not identify a customer, user or individual and cannot reasonably be re-associated. We do not use this provision to train a third-party foundation model on Customer Data or to disclose customer-identifiable benchmarks.
13. Security
We use risk-based safeguards as described in Security & Trust. You are responsible for secure devices, user administration, permissions, source-system security and timely reporting of suspected incidents. No service can guarantee absolute security.
14. Suspension and termination
We may suspend access where reasonably necessary to address a security risk, unlawful use, material breach, non-payment, legal requirement or threat to the Service or another customer. Where practicable, we will give notice and an opportunity to cure.
You may stop using the public website at any time. Term and termination rights for a paid Service or Preview Feature may be stated in the applicable agreement. Upon termination, access ends and Customer Data will be handled under the applicable agreement and Privacy Policy. Provisions that by nature should survive—including ownership, confidentiality, disclaimers, limitations, indemnity and governing law—will survive.
15. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE, PREVIEW FEATURES AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” NEURACONNECT DISCLAIMS ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY AND QUIET ENJOYMENT.
We do not warrant that the Service will be uninterrupted, error-free, secure against every threat, or that data or Output will be complete or accurate. These disclaimers do not exclude warranties that cannot lawfully be excluded. Any express warranty in a signed agreement remains subject to that agreement.
16. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY OR DATA, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.
EXCEPT FOR LIABILITY THAT CANNOT LAWFULLY BE LIMITED, NEURACONNECT’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PUBLIC WEBSITE OR A FREE PREVIEW FEATURE WILL NOT EXCEED AED 1,000. FOR A PAID SERVICE, NEURACONNECT’S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE FEES PAID OR PAYABLE FOR THE AFFECTED SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
The exclusions and cap apply across all theories of liability and in the aggregate. They do not limit your payment obligations or either party’s liability for fraud, wilful misconduct, or another liability that applicable law prohibits limiting. A signed agreement may establish different allocations and will control.
17. Indemnification
To the extent permitted by law, you will defend, indemnify and hold harmless NeuraConnect, its affiliates and personnel from third-party claims, damages, fines, penalties, costs and reasonable legal fees arising from: (a) Customer Data or your instructions; (b) your unlawful or unauthorized use of the Service; (c) your breach of Sections 5 or 6; or (d) your violation of another person’s rights. We will provide reasonable notice, allow you to control the defence subject to our right to participate, and require our consent for a settlement that admits fault or imposes obligations on us.
18. Governing law and disputes
These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law principles. Subject to any dispute procedure in a signed agreement, the competent courts of the United Arab Emirates have exclusive jurisdiction. Nothing prevents either party from seeking urgent injunctive relief to protect confidential information, security or intellectual property.
19. Export and sanctions compliance
You may not access or use the Service in violation of applicable export-control, sanctions or trade laws. You represent that you are not prohibited from receiving the Service under such laws.
20. General terms
Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations. You may not assign these Terms without our written consent; we may assign them in connection with a corporate reorganization, financing or sale of the relevant business. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue. Failure to enforce a term is not a waiver.
These Terms, together with incorporated policies and any applicable order, are the entire agreement about their subject matter. Headings are for convenience. Electronic notices and acceptance are valid where permitted by law.
21. Changes
We may update these Terms as the Service and law develop. The “Last updated” date identifies the current version. Material changes will receive additional notice where required. Continued use after an update becomes effective constitutes acceptance, except where applicable law or a signed agreement requires another form of consent.
22. Contact
NeuraConnect Technologies F.Z.E
United Arab Emirates
info@neuraconnect.ai
www.neuraconnect.ai